Support & Inquiries
Contact Formatra Studio
Need help with an order, payment confirmation, server setup, or custom network licensing? Reach out through any channel below.
Email Support
Best for billing questions, Tripay payment receipts, refund requests, and business inquiries.
Community & Ticket Support
Fastest way to get help installing plugins, tuning NusaSpigot or NusaGate, and chatting with our team.
Sign in to your Client Area to link Discord and receive buyer support updates.
Formatra Guard ยท Indonesia
Support Hours: Monday - Sunday, 09:00 - 22:00 WIB (GMT+7). Automated checkout, license delivery, and IP resets run 24/7.